Downloads

The Support People Brochure

Download Brochure

Referral Form

Download Referral Form

Client Service Charter

Download Client Service Charter

Feedback and Complaints

Download Complaints Information Statement

Download Feedback & Complaints Form

Privacy

We understand your privacy is important and have developed a Privacy Policy in line with the Australian Privacy Principles.

Our policy is to respect your privacy. In order to provide you with the best possible service, we need to collect and hold personal and sensitive information about you.  This information enables us to:

  • Contact and communicate with you
  • Provide you with quality care
  • Provide adequate response in the event of an emergency
  • Assess health and safety risks posed to you and our staff in certain situations
  • Keep accurate records about you and your personal goals; and
  • Review the performance of our staff and improve our service by identifying staff training needs.

Our Privacy Policy is available here or you can request a copy from us.

Service Agreements and Pricing

Download Price List 1 December 2020

Download Participant Service Agreement

Download Participant Service Agreement Support Coordination

Volunteers

Download Volunteer Involvement Policy Statement