The Support People is a leading registered NDIS provider, creating an inclusive world where people with disability live the life of their choosing with our support. The Client Services Assistant (CSA) will work with the Client Service Officer as a key support role for our NDIS participants.

You will:

• Answer, screen, and forward incoming calls. • The calculation, preparation, and management of Service Agreements for clients. • Administer the client intake process. • Assist with rostering requirements of clients. • Provide accurate support information and shift details for support workers to perform their role • Be part of a rotating roster, to monitor the on-call phone. • Provide timely solutions to participant queries and complaints. • Perform high quality administrative duties in a high-volume environment. • Provide strong and clear leadership to the support worker workforce. • Oversee the day-to-day activities of support workers. • Form effective working relationships with NDIS Support coordinators.• Build and maintain client relationships. • Provide ongoing client care/case management. • Perform other duties consistent with the position.

What you will need:

• A relevant qualification in community services, welfare support, disability support or social work. • Case management experience or transferable experience in human service industries. • A motivated self-starter with a willingness to learn. • Excellent verbal and written communication skills. • Great time management skills and the ability to prioritise your workload. • Good knowledge and experience with Microsoft Office and database applications. • Excellent attention to detail. • Be confident working independently and in a team, with a capacity for continuous learning. • On the job training specific to NDIS can be provided. • Exceptional leadership ability and demonstrated experience in leading teams. This includes: • Inspiring and motivating others. • Admitting and owning mistakes, then learning, correcting, and improving each time. • Instilling our values within the workforce.

Screening and external authorisation requirements:

• NDIS Worker Screening Check clearance • Completion of NDIS Quality and Safeguards Commission Worker Orientation Module ‘Quality, Safety and You’, and provision of a copy of the certificate of completion. • Completion of New worker NDIS worker module and provision of a copy of the certificate of completion • Drivers licence & own vehicle (registered and insured) for transporting clients. • Use of own smartphone for receiving shifts and entering client progress notes. • First Aid Certificate .