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The Support People is a leading registered NDIS provider in regional Victoria, creating an inclusive world where people with disability live the life of their choosing with our support. Many of the people we support have psychosocial disabilities and mental illnesses.
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Disability Support Worker Bendigo & Ballarat
The Disability Support Worker is a key support role for the delivery of supports to our NDIS Participants, you will:
• Provide person centred support to NDIS participants to empower them to live the life they choose and achieve their goals. • The specifics of the role depend upon allocated NDIS participants but may involve: o Assisting participants access the community, e.g., shopping, catching up with friends, going to church. • Supporting participants within our group programs, e.g., bus trips to various locations, recreational activities. • Skill development, e.g., learning to cook, literacy & numeracy, catching public transport. • Personal care activities, e.g., dressing, and personal hygiene. • Medication assistance (if qualified). • Safely transporting participants to meet their daily commitments and activities. • Supporting participants to live independently in the community.
What you will need:
• Certificate III in Disability, Individual Support, Community Welfare (or willingness to obtain) OR • For clients requiring literacy and numeracy skill development – a minimum of Certificate III in Education Support, teaching degree or currently studying such qualification. • The ability to work flexibly around a 24/7 roster. Shifts are available during the day, evening, sleep overs, active night, and weekends. • The confidence to maintain NDIS participant privacy and confidentiality. • Excellent active listening skills and ability to communicate with politeness, empathy, and tact. • To be committed, reliable and punctual. • Ability to establish and maintain positive and professional relationships with participants. • Ability to work independently and as part of a team. • Share our values and have a passion to have a positive impact on those living with disabilities and their families. • Capability of using mobile phone applications.
(Please note there are screening and external authorisation requirements)
Apply for Bendigo Here: https://www.seek.com.au/job/72650513?type=standout&ref=search-standalone#sol=ec6005dc909c179672c52176ed79839cce1a0bc7
Apply for Ballarat Here: https://www.seek.com.au/job/72651006?type=standout&ref=search-standalone#sol=87cc208f254ac69c7d371195955225e7ed46e852
Client Services Officer Ballarat
The Client Services Officer is a key support role for the delivery of our NDIS Participant services. The NDIS Client Services Officer plays an integral part in ensuring our participants receive an exceptional experience.
Completion of NDIS Quality and Safeguards Commission ” New Worker NDIS Induction Module “, and provision of a copy of the certificate of completion. Working closely with the Client Services Manager, you will: • Completion of NDIS Quality and Safeguards Commission ” New Worker NDIS Induction Module “, and provision of a copy of the certificate of completion. Be a first point of contact for NDIS participants. • Liaise with Support Coordinators. • Prepare and coordinate Participant Service Agreements. • Administer the client intake process. • Provide ongoing client care/case management. • Provide timely solutions to participant queries and complaints. • Perform high quality administrative duties in a high-volume environment. Assist the Senior Client Services Manager as required • Billable hours KPI. Billable hours is time spend supporting clients 1:1 or in a group setting regularly, this enables us to identify their support needs and touch base regularly to gain feedback on our services and achievement of their goals. • By doing regularly supporting our clients we are able to ensure we are meeting their support needs and ensuring the highest quality of service from TSP.
What you will need:
• A motivated self-starter with a willingness to learn. • Excellent verbal and written communication skills. • Great time management skills and the ability to prioritise your workload. • Good knowledge and experience with Microsoft Office and database applications. • Excellent attention to detail and the mathematical ability to calculate costs of services. • A relevant qualification in community services, welfare support, disability support or social work. • Case management experience. • On the job training specific to NDIS can be provided. • NDIS Worker Screening Check clearance • Working With Children Check clearance • Completion of NDIS Quality and Safeguards Commission Worker Orientation Module ‘Quality, Safety and You’, and provision of a copy of the certificate of completion. • Completion of NDIS Quality and Safeguards Commission ” New Worker NDIS Induction Module “, and provision of a copy of the certificate of completion. • Drivers & own vehicle (registered and insured) for transporting clients. • First Aid Certificate (HLTAID003).
(Please note there are screening and external authorisation requirements)
Apply for Ballarat Here: https://www.seek.com.au/job/73035900?type=standout&ref=search-standalone#sol=ad18a3c2b4fa1b3c9e66696d766bf33bccb3d91c
Client Services Manager Ballarat
The Support People is a leading registered NDIS provider in regional Victoria, creating an inclusive world where people with disability live the life of their choosing with our support. The Client Service Manager is a key support role for the delivery of our NDIS Participant services. The NDIS Client Service Manager plays an integral part in ensuring our participants receive an exceptional experience.
Working closely with the General Manager, you will:
• Provide strong and clear leadership to the Client Services workforce to ensure smooth business operations and the provision of high standards of client care. • Oversee the day-to-day activities of Client Services workers. • Develop the organisational culture in line with The Support People values. • Form effective working relationships with Support Coordinators. • Build and maintain client relationships. • Provide ongoing client care/case management. • Provide timely solutions to participant queries and complaints. • Work across multiple office locations.
What you will need:
• Extensive experience in complex management roles, leading teams, and inspiring and motivating others to deliver high quality client outcomes. • A relevant qualification in community services, welfare support, disability support or social work. • Case management experience. • Knowledge of the NDIS. • Exceptional interpersonal, verbal, and written communication skills, including demonstrated skills in consultation, facilitation, negotiation and influence, and capacity to interact at senior manager level, and represent the company in external contexts. • Demonstrated ability to utilise data collection tools, collate information, analyse, and prepare reports for relevant stakeholders. • Strong organisational skills and attention to detail, with demonstrated ability to work independently to organise and prioritise workload, handle multiple tasks and work efficiently and effectively to deadlines and report to multiple and diverse stakeholders. • A drive to contribute to the success of The Support People and go the extra mile for our participants. • Good knowledge and experience with Microsoft Office and database applications.
Screening and external authorisation requirements:
• NDIS Worker Screening Check clearance • Working with Children Check • First Aid Certificate • Completion of NDIS Quality and Safeguards Commission Worker Orientation Module ‘Quality, Safety and You’, and provision of a copy of the certificate of completion. • Completion of NDIS Quality and Safeguards Commission Worker Orientation Module ‘New Worker NDIS Induction Module, and provision of a copy of the certificate of completion.