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The Support People is a leading registered NDIS provider in regional Victoria, creating an inclusive world where people with disability live the life of their choosing with our support. Many of the people we support have psychosocial disabilities and mental illnesses.



Client Services Assistant Ballarat & Bendigo

The Support People is a leading registered NDIS provider, creating an inclusive world where people with disability live the life of their choosing with our support. The Client Services Assistant (CSA) will work with the Client Service Officer as a key support role for our NDIS participants.


You will:

• Answer, screen, and forward incoming calls. • The calculation, preparation, and management of Service Agreements for clients. • Administer the client intake process. • Assist with rostering requirements of clients. • Provide accurate support information and shift details for support workers to perform their role • Be part of a rotating roster, to monitor the on-call phone. • Provide timely solutions to participant queries and complaints. • Perform high quality administrative duties in a high-volume environment. • Provide strong and clear leadership to the support worker workforce. • Oversee the day-to-day activities of support workers. • Form effective working relationships with NDIS Support coordinators.• Build and maintain client relationships. • Provide ongoing client care/case management. • Perform other duties consistent with the position.


What you will need:

• A relevant qualification in community services, welfare support, disability support or social work. • Case management experience or transferable experience in human service industries. • A motivated self-starter with a willingness to learn. • Excellent verbal and written communication skills. • Great time management skills and the ability to prioritise your workload. • Good knowledge and experience with Microsoft Office and database applications. • Excellent attention to detail. • Be confident working independently and in a team, with a capacity for continuous learning. • On the job training specific to NDIS can be provided. • Exceptional leadership ability and demonstrated experience in leading teams. This includes: • Inspiring and motivating others. • Admitting and owning mistakes, then learning, correcting, and improving each time. • Instilling our values within the workforce.


Screening and external authorisation requirements:

• NDIS Worker Screening Check clearance • Completion of NDIS Quality and Safeguards Commission Worker Orientation Module ‘Quality, Safety and You’, and provision of a copy of the certificate of completion. • Completion of New worker NDIS worker module and provision of a copy of the certificate of completion • Drivers licence & own vehicle (registered and insured) for transporting clients. • Use of own smartphone for receiving shifts and entering client progress notes. • First Aid Certificate .


Apply Here for Ballarat:

Apply Here for Bendigo:



Disability Support Worker Bendigo & Ballarat

The Disability Support Worker is a key support role for the delivery of supports to our NDIS Participants, you will:

• Provide person centred support to NDIS participants to empower them to live the life they choose and achieve their goals. • The specifics of the role depend upon allocated NDIS participants but may involve: o Assisting participants access the community, e.g., shopping, catching up with friends, going to church. • Supporting participants within our group programs, e.g., bus trips to various locations, recreational activities. • Skill development, e.g., learning to cook, literacy & numeracy, catching public transport. • Personal care activities, e.g., dressing, and personal hygiene. • Medication assistance (if qualified). • Safely transporting participants to meet their daily commitments and activities. • Supporting participants to live independently in the community.


What you will need:

• Certificate III in Disability, Individual Support, Community Welfare (or willingness to obtain) OR • For clients requiring literacy and numeracy skill development – a minimum of Certificate III in Education Support, teaching degree or currently studying such qualification. • The ability to work flexibly around a 24/7 roster. Shifts are available during the day, evening, sleep overs, active night, and weekends. • The confidence to maintain NDIS participant privacy and confidentiality. • Excellent active listening skills and ability to communicate with politeness, empathy, and tact. • To be committed, reliable and punctual. • Ability to establish and maintain positive and professional relationships with participants. • Ability to work independently and as part of a team. • Share our values and have a passion to have a positive impact on those living with disabilities and their families. • Capability of using mobile phone applications.

(Please note there are screening and external authorisation requirements)

Apply for Bendigo Here:

Apply for Ballarat Here: